{"id":11540,"date":"2021-04-16T15:08:56","date_gmt":"2021-04-16T13:08:56","guid":{"rendered":"https:\/\/www.digitalcook.ch\/en\/?page_id=11540"},"modified":"2022-03-11T10:40:26","modified_gmt":"2022-03-11T09:40:26","slug":"it-service-management-a-comprehensive-approach-to-it","status":"publish","type":"page","link":"https:\/\/www.digitalcook.ch\/en\/it-service-management-a-comprehensive-approach-to-it\/","title":{"rendered":"IT service management"},"content":{"rendered":"

[vc_section full_width=”stretch_row” css=”.vc_custom_1610534080008{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 80px !important;padding-bottom: 110px !important;background-color: #f8f8f8 !important;}” el_class=”overflow-visible”][vc_row][vc_column css_animation=”bottom-to-top”][vc_custom_heading text=”IT Service Management:
\nA Comprehensive Approach to IT” font_container=”tag:h1|font_size:40px|text_align:center|color:%231f306e|line_height:48px” use_theme_fonts=”yes” el_class=”heading-h1 letter-spacing-0″][vc_column_text css=”.vc_custom_1626378504411{margin-top: 20px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}”]<\/p>\n

IT Service Management refers to Information Technology Service Management. It is a set of practices that companies follow. IT Service Management encompasses the ensemble of tools and workflows for managing the offered IT services. <\/span><\/p>\n

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As recent studies have revealed, technology has integrated itself into all industries. <\/span><\/p>\n

Every organization uses some form of Information Technology in the implementation of its products or services. <\/span><\/p>\n

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Some businesses may choose to set up entire departments for this purpose, while others might outsource their technical needs.<\/span><\/p>\n

 <\/p>\n

In all cases, it is essential for companies dealing with Information Technology to have the right set of tools, practices, workflows, and processes to manage their IT services. <\/span><\/p>\n

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In general, IT Service Management is used for handling incidents, service requests, problems, and changes. <\/span><\/p>\n

[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section full_width=”stretch_row” css=”.vc_custom_1610534080008{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 80px !important;padding-bottom: 110px !important;background-color: #f8f8f8 !important;}” el_class=”overflow-visible”][vc_row][vc_column css_animation=”bottom-to-top”][vc_custom_heading text=”Let\u2019s get started !
\nRequest a call back from our experts now” font_container=”tag:h3|font_size:25px|text_align:center|color:%231f306e|line_height:35px” use_theme_fonts=”yes” el_class=”heading-h1 letter-spacing-0″][vc_row_inner equal_height=”yes” css=”.vc_custom_1611430365279{margin-top: 40px !important;}”][vc_column_inner width=”1\/2″ css=”.vc_custom_1611430122759{margin-bottom: 40px !important;}”]\r\r

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Let\u2019s talk about your project<\/p><\/div><\/div><\/div>\r\r\r\r

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Join us<\/div><\/a><\/div>\r\r[\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][\/vc_section][vc_row full_width=”stretch_row_content” equal_height=”yes” content_placement=”middle” parallax=”content-moving” css=”.vc_custom_1626381103176{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;background-color: #f6f7f8 !important;background-position: 0 0;background-repeat: no-repeat !important;}”][vc_column css=”.vc_custom_1618584160980{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 100px !important;padding-right: 0px !important;padding-bottom: 400px !important;padding-left: 0px !important;background-image: url(https:\/\/www.digitalcook.ch\/en\/wp-content\/uploads\/2020\/11\/accompagnement_comp.jpg?id=9105) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}” offset=”vc_col-lg-6 vc_col-md-6 vc_col-xs-12″ el_class=”vc_col-sm-push-6″][\/vc_column][vc_column css=”.vc_custom_1617008077400{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 90px !important;padding-right: 75px !important;padding-bottom: 90px !important;padding-left: 75px !important;}” offset=”vc_col-lg-6 vc_col-md-6 vc_col-xs-12″ el_class=”vc_col-sm-pull-6″][vc_custom_heading text=”IT Service Management Processes” font_container=”tag:h2|font_size:35px|text_align:left|line_height:45px” use_theme_fonts=”yes” css=”.vc_custom_1626378630113{margin-top: 15px !important;margin-bottom: 0px !important;}” el_class=”letter-spacing-0″][vc_custom_heading text=”IT Service Management is built upon following repeatable and unified procedures for IT service delivery. Information Technology Service management aims to provide an organizational structure for teams to manage different services.” font_container=”tag:p|text_align:left|color:%23000000″ use_theme_fonts=”yes” css=”.vc_custom_1626380975553{margin-top: 20px !important;margin-bottom: 0px !important;}”][vc_custom_heading text=”IT Service Management approach consists of leveraging best practices and processes into quality Information Technology services. A few of the core Information Technology Service management processes include:” font_container=”tag:p|text_align:left|color:%23000000″ use_theme_fonts=”yes” css=”.vc_custom_1626380996184{margin-top: 20px !important;margin-bottom: 0px !important;}”][vc_custom_heading text=”IT Service Request Management” font_container=”tag:h3|font_size:25px|text_align:left|line_height:45px” use_theme_fonts=”yes” css=”.vc_custom_1626381017602{margin-top: 15px !important;margin-bottom: 0px !important;}” el_class=”letter-spacing-0″][vc_custom_heading text=”Service Request is when clients demand service, such as access to applications, from the customer service management team. Service request management is a repeatable process for dealing with multiple types of customer service requests.” font_container=”tag:p|text_align:left|color:%23000000″ use_theme_fonts=”yes” css=”.vc_custom_1626381035198{margin-top: 20px !important;margin-bottom: 0px !important;}”][vc_custom_heading text=”Service request management is the basis of Information Technology Service management since it presents a unified workstream for handling various customer requests.” font_container=”tag:p|text_align:left|color:%23000000″ use_theme_fonts=”yes” css=”.vc_custom_1626381046174{margin-top: 20px !important;margin-bottom: 0px !important;}”][vc_custom_heading text=”In particular, it involves recurring requests and automated tasks for the effective management of service requests. For instance, service requests can be software enhancements, hardware updates, or basic system configurations.” font_container=”tag:p|text_align:left|color:%23000000″ use_theme_fonts=”yes” css=”.vc_custom_1626381057518{margin-top: 20px !important;margin-bottom: 0px !important;}”][\/vc_column][\/vc_row][vc_row full_width=”stretch_row_content” equal_height=”yes” content_placement=”middle” parallax=”content-moving” css=”.vc_custom_1626381229413{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;background-color: #f6f7f8 !important;background-position: 0 0;background-repeat: no-repeat !important;}”][vc_column css=”.vc_custom_1618584408440{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 300px !important;padding-right: 0px !important;padding-bottom: 570px !important;padding-left: 0px !important;background-image: url(https:\/\/www.digitalcook.ch\/en\/wp-content\/uploads\/2021\/01\/Les-services-de-votre-SSII-a-Strasbourg-1.webp?id=9716) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}” offset=”vc_col-lg-6 vc_col-md-6 vc_col-xs-12″][\/vc_column][vc_column css=”.vc_custom_1626381224172{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 90px !important;padding-right: 75px !important;padding-bottom: 90px !important;padding-left: 75px !important;}” offset=”vc_col-lg-6 vc_col-md-6 vc_col-xs-12″][vc_custom_heading text=”Knowledge Management” font_container=”tag:h3|font_size:25px|text_align:left|line_height:45px” use_theme_fonts=”yes” css=”.vc_custom_1626381131654{margin-top: 15px !important;margin-bottom: 0px !important;}” el_class=”letter-spacing-0″][vc_custom_heading text=”Knowledge refers to the information and data collected by a business since it became operational. It includes years of expertise and deep notions of business best practices.” font_container=”tag:p|text_align:left|color:%23000000″ use_theme_fonts=”yes” css=”.vc_custom_1626381140910{margin-top: 20px !important;margin-bottom: 0px !important;}”][vc_custom_heading text=”Knowledge management leverages the existing knowledge and resources in ongoing service development. Its main objective is to ensure all staff members benefit from the organization’s overall expertise.” font_container=”tag:p|text_align:left|color:%23000000″ use_theme_fonts=”yes” css=”.vc_custom_1626381151038{margin-top: 20px !important;margin-bottom: 0px !important;}”][vc_custom_heading text=”Knowledge management considerably streamlines IT processes and operations. Similarly, the company’s workforce makes faster and more informed decisions, and business performance is enhanced.” font_container=”tag:p|text_align:left|color:%23000000″ use_theme_fonts=”yes” css=”.vc_custom_1626381162519{margin-top: 20px !important;margin-bottom: 0px !important;}”][vc_custom_heading text=”IT Asset Management” font_container=”tag:h3|font_size:25px|text_align:left|line_height:45px” use_theme_fonts=”yes” css=”.vc_custom_1626381182591{margin-top: 15px !important;margin-bottom: 0px !important;}” el_class=”letter-spacing-0″][vc_custom_heading text=”Information Technology Assets are integral components of the enterprise’s systems and network infrastructure. A business’s assets are very valuable and important to its growth and success.” font_container=”tag:p|text_align:left|color:%23000000″ use_theme_fonts=”yes” css=”.vc_custom_1626381197132{margin-top: 20px !important;margin-bottom: 0px !important;}”][vc_custom_heading text=”Information Technology Asset Management consists of deploying, maintaining, upgrading the organization’s assets. In other words, effective tracking and strategic deployment of assets are essential to successful Information Technology asset management.” font_container=”tag:p|text_align:left|color:%23000000″ use_theme_fonts=”yes” css=”.vc_custom_1626381207012{margin-top: 20px !important;margin-bottom: 0px !important;}”][\/vc_column][\/vc_row][vc_row full_width=”stretch_row_content” equal_height=”yes” content_placement=”middle” parallax=”content-moving” css=”.vc_custom_1626381328863{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;background-color: #f6f7f8 !important;background-position: 0 0;background-repeat: no-repeat !important;}”][vc_column css=”.vc_custom_1622633836928{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 300px !important;padding-right: 0px !important;padding-bottom: 230px !important;padding-left: 0px !important;background-image: url(https:\/\/www.digitalcook.ch\/en\/wp-content\/uploads\/2021\/06\/service-design.webp?id=12103) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}” offset=”vc_col-lg-6 vc_col-md-6 vc_col-xs-12″ el_class=”vc_col-sm-push-6″][\/vc_column][vc_column css=”.vc_custom_1626381324260{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 90px !important;padding-right: 75px !important;padding-bottom: 90px !important;padding-left: 75px !important;}” offset=”vc_col-lg-6 vc_col-md-6 vc_col-xs-12″ el_class=”vc_col-sm-pull-6″][vc_custom_heading text=”Incident Management” font_container=”tag:h3|font_size:25px|text_align:left|line_height:35px” use_theme_fonts=”yes” css=”.vc_custom_1626381241173{margin-top: 15px !important;margin-bottom: 0px !important;}” el_class=”letter-spacing-0″][vc_custom_heading text=”Incidents are issues or interruptions that occur after a service is delivered. Effective Information Technology Service Management is, to a great extent, dependent on successful Incident management.” font_container=”tag:p|text_align:left|color:%23000000″ use_theme_fonts=”yes” css=”.vc_custom_1626381249695{margin-top: 20px !important;margin-bottom: 0px !important;}”][vc_custom_heading text=”Incident management relies on the ability to respond to unplanned events and service interruptions. Its main objective is restoring service as quickly as possible.” font_container=”tag:p|text_align:left|color:%23000000″ use_theme_fonts=”yes” css=”.vc_custom_1626381263075{margin-top: 20px !important;margin-bottom: 0px !important;}”][vc_custom_heading text=”Problem Management” font_container=”tag:h3|font_size:25px|text_align:left|line_height:35px” use_theme_fonts=”yes” css=”.vc_custom_1626381285404{margin-top: 15px !important;margin-bottom: 0px !important;}” el_class=”letter-spacing-0″][vc_custom_heading text=”Problem management refers to the process of determining the causes of incidents and handling them. This Information Technology Service management process is beyond resolving incidents and fixing issues.” font_container=”tag:p|text_align:left|color:%23000000″ use_theme_fonts=”yes” css=”.vc_custom_1626381298403{margin-top: 20px !important;margin-bottom: 0px !important;}”][vc_custom_heading text=”Its aim is to find the underlying cause of an incident and eliminate it. Understanding and eliminating the root cause of an incident helps the organization avoid future occurrences of the same problem.” font_container=”tag:p|text_align:left|color:%23000000″ use_theme_fonts=”yes” css=”.vc_custom_1626381308059{margin-top: 20px !important;margin-bottom: 0px !important;}”][vc_custom_heading text=”As a result, it could save time, money and maintain business performance and a positive reputation.” font_container=”tag:p|text_align:left|color:%23000000″ use_theme_fonts=”yes” css=”.vc_custom_1626381315860{margin-top: 20px !important;margin-bottom: 0px !important;}”][\/vc_column][\/vc_row][vc_row full_width=”stretch_row_content” equal_height=”yes” content_placement=”middle” parallax=”content-moving” css=”.vc_custom_1626381534209{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;background-color: #f6f7f8 !important;background-position: 0 0;background-repeat: no-repeat !important;}”][vc_column css=”.vc_custom_1622642721362{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 300px !important;padding-right: 0px !important;padding-bottom: 440px !important;padding-left: 0px !important;background-image: url(https:\/\/www.digitalcook.ch\/en\/wp-content\/uploads\/2021\/06\/aspects-of-service-design.webp?id=12105) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}” offset=”vc_col-lg-6 vc_col-md-6 vc_col-xs-12″][\/vc_column][vc_column css=”.vc_custom_1626381529439{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 90px !important;padding-right: 75px !important;padding-bottom: 90px !important;padding-left: 75px !important;}” offset=”vc_col-lg-6 vc_col-md-6 vc_col-xs-12″][vc_custom_heading text=”Change Management” font_container=”tag:h3|font_size:25px|text_align:left|line_height:35px” use_theme_fonts=”yes” css=”.vc_custom_1626381391747{margin-top: 15px !important;margin-bottom: 0px !important;}” el_class=”letter-spacing-0″][vc_custom_heading text=”Change Management is an Information Technology Service Management process that uses standard procedures for efficient and prompt handling of all organization’s IT infrastructure changes.” font_container=”tag:p|text_align:left|color:%23000000″ use_theme_fonts=”yes” css=”.vc_custom_1626381400098{margin-top: 20px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}”][vc_custom_heading text=”These changes include resolving problems in code, rolling out new services, and managing existing ones. Change management benefits the company by minimizing service disruptions and controlling risk.” font_container=”tag:p|text_align:left|color:%23000000″ use_theme_fonts=”yes” css=”.vc_custom_1626381408227{margin-top: 20px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}”][vc_custom_heading text=”The Modern IT Service Management: Digital Service Management” font_container=”tag:h3|font_size:25px|text_align:left|line_height:35px” use_theme_fonts=”yes” css=”.vc_custom_1626381465371{margin-top: 15px !important;margin-bottom: 0px !important;}” el_class=”letter-spacing-0″][vc_custom_heading text=”Digital service management refers to the IT service management of the future. It includes processes and practices that are aligned with digital transformation. Digital services have features that enhance and streamline the way businesses deliver value.” font_container=”tag:p|text_align:left|color:%23000000″ use_theme_fonts=”yes” css=”.vc_custom_1626381490129{margin-top: 20px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}”][vc_custom_heading text=”They are expected to evolve at a great speed and perform at an advanced scale, work on mobile, and have an intuitive design. A well-managed digital business can provide superior performance and efficiency to a business run by traditional IT service management.” font_container=”tag:p|text_align:left|color:%23000000″ use_theme_fonts=”yes” css=”.vc_custom_1626381503811{margin-top: 20px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}”][vc_custom_heading text=”Digital Service Management includes four main areas. These areas are digital workplace, 360\u00b0 customer view, digital marketplace, and Internet of Things (IoT).” font_container=”tag:p|text_align:left|color:%23000000″ use_theme_fonts=”yes” css=”.vc_custom_1626381522946{margin-top: 20px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}”][\/vc_column][\/vc_row][vc_row full_width=”stretch_row_content” equal_height=”yes” content_placement=”middle” parallax=”content-moving” css=”.vc_custom_1626381634760{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;background-color: #f6f7f8 !important;}”][vc_column css=”.vc_custom_1626692057905{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 100px !important;padding-right: 0px !important;padding-bottom: 670px !important;padding-left: 0px !important;background-image: url(https:\/\/www.digitalcook.ch\/en\/wp-content\/uploads\/2021\/06\/Capacity-management.webp?id=12108) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}” offset=”vc_col-lg-6 vc_col-md-6 vc_col-xs-12″ el_class=”vc_col-sm-push-6″][\/vc_column][vc_column css=”.vc_custom_1626381629007{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 90px !important;padding-right: 75px !important;padding-bottom: 90px !important;padding-left: 75px !important;}” offset=”vc_col-lg-6 vc_col-md-6 vc_col-xs-12″ el_class=”vc_col-sm-pull-6″][vc_custom_heading text=”Digital Workplace” font_container=”tag:h3|font_size:25px|text_align:left|line_height:35px” use_theme_fonts=”yes” css=”.vc_custom_1626381555555{margin-top: 15px !important;margin-bottom: 0px !important;}” el_class=”letter-spacing-0″][vc_custom_heading text=”Enabling remote work is at the core of digital service management. Recently, the pandemic forced many businesses to stop in-office work. As a result, companies had to implement remote work strategies.” font_container=”tag:p|text_align:left|color:%23000000″ use_theme_fonts=”yes” css=”.vc_custom_1626381564346{margin-top: 20px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}”][vc_custom_heading text=”Many enterprises developed digital workplace solutions, enabling employees to perform their duties from any location and maintaining productivity.” font_container=”tag:p|text_align:left|color:%23000000″ use_theme_fonts=”yes” css=”.vc_custom_1626381573344{margin-top: 20px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}”][vc_custom_heading text=”As to IT service management, the related tools and services were adapted to remote work. Staff members became able to perform tasks as efficiently, rapidly, and seamlessly as they would from an office desk.” font_container=”tag:p|text_align:left|color:%23000000″ use_theme_fonts=”yes” css=”.vc_custom_1626381585240{margin-top: 20px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}”][vc_custom_heading text=”360\u00b0 Customer View” font_container=”tag:h3|font_size:25px|text_align:left|line_height:35px” use_theme_fonts=”yes” css=”.vc_custom_1626381597248{margin-top: 15px !important;margin-bottom: 0px !important;}” el_class=”letter-spacing-0″][vc_custom_heading text=”360\u00b0 customer view involves handling customer channels such as sales, marketing, and customer support in a streamlined way. All customer interactions are managed digitally, and IT is completely integrated into all digital customer channels.” font_container=”tag:p|text_align:left|color:%23000000″ use_theme_fonts=”yes” css=”.vc_custom_1626381606145{margin-top: 20px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}”][vc_custom_heading text=”This tool provides a more comprehensive view of customer services and, as a result, a better customer experience.” font_container=”tag:p|text_align:left|color:%23000000″ use_theme_fonts=”yes” css=”.vc_custom_1626381617807{margin-top: 20px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}”][\/vc_column][\/vc_row][vc_row full_width=”stretch_row_content” equal_height=”yes” content_placement=”middle” parallax=”content-moving” css=”.vc_custom_1626381771551{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;background-color: #f6f7f8 !important;}”][vc_column css=”.vc_custom_1622644429848{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 300px !important;padding-right: 0px !important;padding-bottom: 580px !important;padding-left: 0px !important;background-image: url(https:\/\/www.digitalcook.ch\/en\/wp-content\/uploads\/2021\/06\/service-transition.webp?id=12110) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}” offset=”vc_col-lg-6 vc_col-md-6 vc_col-xs-12″][\/vc_column][vc_column css=”.vc_custom_1626381766118{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 90px !important;padding-right: 75px !important;padding-bottom: 90px !important;padding-left: 75px !important;}” offset=”vc_col-lg-6 vc_col-md-6 vc_col-xs-12″][vc_custom_heading text=”Digital Marketplaces” font_container=”tag:h3|font_size:25px|text_align:left|color:%231e1666|line_height:35px” use_theme_fonts=”yes” css=”.vc_custom_1626381654590{margin-top: 20px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}”][vc_custom_heading text=”Digital marketplaces were not considered a major source of revenue; they only added a small percentage. However, due to recent circumstances, digital marketplaces evolved and grew more rapidly than ever.” font_container=”tag:p|text_align:left|color:%23000000″ use_theme_fonts=”yes” css=”.vc_custom_1626381662282{margin-top: 20px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}”][vc_custom_heading text=”Companies that migrated their retail to digital marketplaces benefited from the global situation and increased revenue.” font_container=”tag:p|text_align:left|color:%23000000″ use_theme_fonts=”yes” css=”.vc_custom_1626381676447{margin-top: 20px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}”][vc_custom_heading text=”Internet of Things” font_container=”tag:h3|font_size:25px|text_align:left|color:%231e1666|line_height:35px” use_theme_fonts=”yes” css=”.vc_custom_1626381693311{margin-top: 20px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}”][vc_custom_heading text=”In fact, the Internet of Things or IoT technology is revolutionizing the way businesses create and deliver services and products.” font_container=”tag:p|text_align:left|color:%23000000″ use_theme_fonts=”yes” css=”.vc_custom_1626381704424{margin-top: 20px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}”][vc_custom_heading text=”IT has automated many processes and integrated itself into many industries such as energy pipelines, point-of-sale devices, and healthcare biometric devices, and many others.” font_container=”tag:p|text_align:left|color:%23000000″ use_theme_fonts=”yes” css=”.vc_custom_1626381717969{margin-top: 20px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}”][vc_custom_heading text=”DigitalCook Switzerland Implementing the Best IT Service Management Tools for Efficiency” font_container=”tag:h3|font_size:25px|text_align:left|color:%231e1666|line_height:35px” use_theme_fonts=”yes” css=”.vc_custom_1626381730382{margin-top: 20px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}”][vc_custom_heading text=”At DigitalCook Switzerland, we follow IT Service Management best practices in our operations. Our service requests and incident management are handled efficiently and rapidly, thanks to our high-performing staff and technical resources.” font_container=”tag:p|text_align:left|color:%23000000″ use_theme_fonts=”yes” css=”.vc_custom_1626381738526{margin-top: 20px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}”][vc_custom_heading text=”At DigitalCook Switzerland, we don’t stop at successful product delivery. We accompany you through product implementation and use and provide you with high-quality assistance whenever it’s needed.” font_container=”tag:p|text_align:left|color:%23000000″ use_theme_fonts=”yes” css=”.vc_custom_1626381758678{margin-top: 20px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}”][vc_custom_heading text=”Guaranteeing a positive customer experience is at the core of our mission. As a result, we leverage the best tools and assets to reach customer satisfaction.” font_container=”tag:p|text_align:left|color:%23000000″ use_theme_fonts=”yes” css=”.vc_custom_1626381747424{margin-top: 20px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}”][\/vc_column][\/vc_row]<\/p>\n","protected":false},"excerpt":{"rendered":"

[vc_section full_width=”stretch_row” css=”.vc_custom_1610534080008{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 80px !important;padding-bottom: 110px !important;background-color: #f8f8f8 !important;}” el_class=”overflow-visible”][vc_row][vc_column css_animation=”bottom-to-top”][vc_custom_heading text=”IT Service Management: A Comprehensive Approach to IT” font_container=”tag:h1|font_size:40px|text_align:center|color:%231f306e|line_height:48px” use_theme_fonts=”yes” el_class=”heading-h1 letter-spacing-0″][vc_column_text css=”.vc_custom_1626378504411{margin-top: 20px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}”] IT Service Management refers to Information Technology Service Management. It is a set of practices that companies follow. IT […]<\/p>\n","protected":false},"author":2,"featured_media":8922,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":[],"yoast_head":"\nIT Service Management : A Comprehensive Approach to IT<\/title>\n<meta name=\"description\" content=\"IT Service Management : A Comprehensive Approach to IT. At DigitalCook Switzerland, guaranteeing a positive customer experience is our mission.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.digitalcook.ch\/en\/it-service-management-a-comprehensive-approach-to-it\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"IT Service Management : A Comprehensive Approach to IT\" \/>\n<meta property=\"og:description\" content=\"IT Service Management : A Comprehensive Approach to IT. 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