{"id":11682,"date":"2021-04-20T12:45:20","date_gmt":"2021-04-20T10:45:20","guid":{"rendered":"https:\/\/www.digitalcook.ch\/en\/?page_id=11682"},"modified":"2021-07-23T17:08:09","modified_gmt":"2021-07-23T15:08:09","slug":"end-user-support-streamline-your-operations-and-prevent-downtime","status":"publish","type":"page","link":"https:\/\/www.digitalcook.ch\/en\/end-user-support-streamline-your-operations-and-prevent-downtime\/","title":{"rendered":"End User Support"},"content":{"rendered":"

[vc_section full_width=”stretch_row” css=”.vc_custom_1610534080008{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 80px !important;padding-bottom: 110px !important;background-color: #f8f8f8 !important;}” el_class=”overflow-visible”][vc_row][vc_column css_animation=”bottom-to-top”][vc_custom_heading text=”End-User Support:
\nStreamline Your Operations and Prevent Downtime” font_container=”tag:h1|font_size:40px|text_align:center|color:%231f306e|line_height:48px” use_theme_fonts=”yes” el_class=”heading-h1 letter-spacing-0″][vc_column_text css=”.vc_custom_1626694734518{margin-top: 20px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}”]<\/p>\n

End-user support is an assistance system for product users. For every business, it is essential to guarantee continuous workflow and uninterrupted service delivery.<\/span><\/p>\n

 <\/p>\n

When operating on an IT system, technical issues are inevitable and sometimes unpredictable.<\/span><\/p>\n

 <\/p>\n

For example, one of your employees could be working on an important task contributing to your company’s overall strategic objective.<\/span><\/p>\n

 <\/p>\n

Suddenly, the computer freezes, and the employee cannot continue working on their assignments.<\/span><\/p>\n

 <\/p>\n

It leads to wasted time that the employee could have used to deliver company services efficiently. The accumulation of periods of inactivity is called downtime.<\/span><\/p>\n

[\/vc_column_text][vc_column_text css=”.vc_custom_1626694745303{margin-top: 20px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}”]<\/p>\n

Downtime doesn’t only affect your employees’ productivity but also undermines your overall performance. If downtime is recurring within your company, it can eventually compromise your business credibility and reputation.
\n<\/span><\/p>\n

 <\/p>\n

Therefore, downtime should be definitely avoided. End-user support aims to assist users with technical issues.<\/span><\/p>\n

 <\/p>\n

End-user support specialists provide customers with support for incidents with different complexities through different support levels and types.<\/span><\/p>\n

[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section full_width=”stretch_row” css=”.vc_custom_1610534080008{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 80px !important;padding-bottom: 110px !important;background-color: #f8f8f8 !important;}” el_class=”overflow-visible”][vc_row][vc_column css_animation=”bottom-to-top”][vc_custom_heading text=”Let\u2019s get started !
\nRequest a call back from our experts now” font_container=”tag:h3|font_size:25px|text_align:center|color:%231f306e|line_height:35px” use_theme_fonts=”yes” el_class=”heading-h1 letter-spacing-0″][vc_row_inner equal_height=”yes” css=”.vc_custom_1611430365279{margin-top: 40px !important;}”][vc_column_inner width=”1\/2″ css=”.vc_custom_1611430122759{margin-bottom: 40px !important;}”]\r\r

<\/i> <\/div>

Let\u2019s talk about your project<\/p><\/div><\/div><\/div>\r\r\r\r

Contact us<\/div><\/a><\/div>\r\r[\/vc_column_inner][vc_column_inner width=”1\/2″]\r\r
<\/i> <\/div>

Join our team<\/p><\/div><\/div><\/div>\r\r\r\r

Join us<\/div><\/a><\/div>\r\r[\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][\/vc_section][vc_row full_width=”stretch_row_content” equal_height=”yes” content_placement=”middle” parallax=”content-moving” css=”.vc_custom_1626559742226{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;background-color: #f6f7f8 !important;background-position: 0 0;background-repeat: no-repeat !important;}”][vc_column css=”.vc_custom_1623052992514{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 300px !important;padding-right: 0px !important;padding-bottom: 360px !important;padding-left: 0px !important;background-image: url(https:\/\/www.digitalcook.ch\/en\/wp-content\/uploads\/2021\/06\/End-user-support.webp?id=12236) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}” offset=”vc_col-lg-6 vc_col-md-6 vc_col-xs-12″ el_class=”vc_col-sm-push-6″][\/vc_column][vc_column css=”.vc_custom_1617008077400{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 90px !important;padding-right: 75px !important;padding-bottom: 90px !important;padding-left: 75px !important;}” offset=”vc_col-lg-6 vc_col-md-6 vc_col-xs-12″ el_class=”vc_col-sm-pull-6″][vc_custom_heading text=”End-user Support Types” font_container=”tag:h2|font_size:35px|text_align:left|line_height:45px” use_theme_fonts=”yes” css=”.vc_custom_1626556778849{margin-top: 15px !important;margin-bottom: 0px !important;}” el_class=”letter-spacing-0″][vc_custom_heading text=”Users may encounter different types of issues when dealing with IT systems and applications. On the other hand, end-users may also have questions or inquiries about specific technical situations.” font_container=”tag:p|text_align:left|color:%23000000″ use_theme_fonts=”yes” css=”.vc_custom_1626556791490{margin-top: 20px !important;margin-bottom: 0px !important;}”][vc_custom_heading text=”In all cases, it is indispensable that assistance is provided to users as soon as possible.” font_container=”tag:p|text_align:left|color:%23000000″ use_theme_fonts=”yes” css=”.vc_custom_1626556805432{margin-top: 20px !important;margin-bottom: 0px !important;}”][vc_custom_heading text=”To deal with an important number of requests, questions, or incidents, enterprises must have a system to manage the diverse inquiries made by users.” font_container=”tag:p|text_align:left|color:%23000000″ use_theme_fonts=”yes” css=”.vc_custom_1626556815257{margin-top: 20px !important;margin-bottom: 0px !important;}”][vc_custom_heading text=”For this reason, end-user support was grouped into different types. These types are quick reference, task-specific support, full explanation, and tutorial.” font_container=”tag:p|text_align:left|color:%23000000″ use_theme_fonts=”yes” css=”.vc_custom_1626556825610{margin-top: 20px !important;margin-bottom: 0px !important;}”][vc_custom_heading text=”Quick reference<\/b>: Quick reference serves as a reminder of information and details about a tool that users are already familiar with. It is where end-user support specialists provide guidance on using a specific tool.” font_container=”tag:p|text_align:left|color:%23000000″ use_theme_fonts=”yes” css=”.vc_custom_1626556851728{margin-top: 20px !important;margin-bottom: 0px !important;}”][vc_custom_heading text=”Task-specific support<\/b>: In this case, end-user support agents assist users with the specific task at hand. End-users request this type of help when they face an issue as they are performing specific tasks.” font_container=”tag:p|text_align:left|color:%23000000″ use_theme_fonts=”yes” css=”.vc_custom_1626556948868{margin-top: 20px !important;margin-bottom: 0px !important;}”][vc_custom_heading text=”Full explanation<\/b>: This is a type of end-user support where users request a full and comprehensive explanation of a tool. This explanation encompasses all of the tool’s features, information, and functionalities.” font_container=”tag:p|text_align:left|color:%23000000″ use_theme_fonts=”yes” css=”.vc_custom_1626556959246{margin-top: 20px !important;margin-bottom: 0px !important;}”][vc_custom_heading text=”Tutorial<\/b>: This type of end-user support concerns users who are unfamiliar with a tool and are using it for the first time. It includes a step-by-step guide on the usage of the product.” font_container=”tag:p|text_align:left|color:%23000000″ use_theme_fonts=”yes” css=”.vc_custom_1626556972227{margin-top: 20px !important;margin-bottom: 0px !important;}”][\/vc_column][\/vc_row][vc_row full_width=”stretch_row_content” equal_height=”yes” content_placement=”middle” parallax=”content-moving” css=”.vc_custom_1626558304678{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;background-color: #f6f7f8 !important;background-position: 0 0;background-repeat: no-repeat !important;}”][vc_column css=”.vc_custom_1626694810642{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 300px !important;padding-right: 0px !important;padding-bottom: 370px !important;padding-left: 0px !important;background-image: url(https:\/\/www.digitalcook.ch\/en\/wp-content\/uploads\/2021\/04\/support-24-7.webp?id=11173) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}” offset=”vc_col-lg-6 vc_col-md-6 vc_col-xs-12″ el_class=”order-two”][\/vc_column][vc_column css=”.vc_custom_1528345038629{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 90px !important;padding-right: 75px !important;padding-bottom: 90px !important;padding-left: 75px !important;}” offset=”vc_col-lg-6 vc_col-md-6 vc_col-xs-12″][vc_custom_heading text=”End-user Support Levels” font_container=”tag:h2|font_size:35px|text_align:left|line_height:45px” use_theme_fonts=”yes” css=”.vc_custom_1626558604870{margin-top: 15px !important;margin-bottom: 0px !important;}” el_class=”letter-spacing-0″][vc_custom_heading text=”End-user support, IT support, technical support, help desk, or service desk all have the same purpose; providing help or guidance with a product or a tool to users as needed.” font_container=”tag:p|text_align:left|color:%23000000″ use_theme_fonts=”yes” css=”.vc_custom_1626558225658{margin-top: 20px !important;margin-bottom: 0px !important;}”][vc_custom_heading text=”Enterprises offer end-user support for a broad range of devices and software, such as phones and motorized products. End-user support teams have different means for customer assistance.” font_container=”tag:p|text_align:left|color:%23000000″ use_theme_fonts=”yes” css=”.vc_custom_1626558234422{margin-top: 20px !important;margin-bottom: 0px !important;}”][vc_custom_heading text=”They can use text messages, chats, emails, videos, blogs, online tutorials, chatbots, and other software and solutions depending on the company’s preferences and resources.” font_container=”tag:p|text_align:left|color:%23000000″ use_theme_fonts=”yes” css=”.vc_custom_1626558243891{margin-top: 20px !important;margin-bottom: 0px !important;}”][vc_custom_heading text=”Regardless of the service provided and the communication method adopted, end-user support includes different levels.” font_container=”tag:p|text_align:left|color:%23000000″ use_theme_fonts=”yes” css=”.vc_custom_1626558257112{margin-top: 20px !important;margin-bottom: 0px !important;}”][vc_custom_heading text=”structured to accommodate different levels of complexity, urgency, and system functions’ dependencies.” font_container=”tag:p|text_align:left|color:%23000000″ use_theme_fonts=”yes” css=”.vc_custom_1626558269490{margin-top: 20px !important;margin-bottom: 0px !important;}”][\/vc_column][\/vc_row][vc_row full_width=”stretch_row_content” equal_height=”yes” content_placement=”middle” parallax=”content-moving” css=”.vc_custom_1626558838873{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;background-color: #f6f7f8 !important;background-position: 0 0;background-repeat: no-repeat !important;}”][vc_column css=”.vc_custom_1623053393688{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 300px !important;padding-right: 0px !important;padding-bottom: 450px !important;padding-left: 0px !important;background-image: url(https:\/\/www.digitalcook.ch\/en\/wp-content\/uploads\/2021\/06\/focus.webp?id=12241) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}” offset=”vc_col-lg-6 vc_col-md-6 vc_col-xs-12″ el_class=”vc_col-sm-push-6″][\/vc_column][vc_column css=”.vc_custom_1626558832211{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 90px !important;padding-right: 75px !important;padding-bottom: 90px !important;padding-left: 75px !important;}” offset=”vc_col-lg-6 vc_col-md-6 vc_col-xs-12″ el_class=”vc_col-sm-pull-6″][vc_custom_heading text=”Level 1 Support” font_container=”tag:h3|font_size:25px|text_align:left|line_height:45px” use_theme_fonts=”yes” css=”.vc_custom_1626558622911{margin-top: 15px !important;margin-bottom: 0px !important;}” el_class=”letter-spacing-0″][vc_custom_heading text=”Level 1 support presents the first level of end-user support. It usually doesn’t require an intensive understanding of technical issues and company information.” font_container=”tag:p|text_align:left|color:%23000000″ use_theme_fonts=”yes” css=”.vc_custom_1626559266734{margin-top: 20px !important;margin-bottom: 0px !important;}”][vc_custom_heading text=”Level 1 support agents assist users with conducting basic troubleshooting to identify the needed level of support. They also provide product information to users.” font_container=”tag:p|text_align:left|color:%23000000″ use_theme_fonts=”yes” css=”.vc_custom_1626558644615{margin-top: 20px !important;margin-bottom: 0px !important;}”][vc_custom_heading text=”Furthermore, they help users solve common incidents such as username and password issues, hardware and software verification, and setup and installation issues.” font_container=”tag:p|text_align:left|color:%23000000″ use_theme_fonts=”yes” css=”.vc_custom_1626558657196{margin-top: 20px !important;margin-bottom: 0px !important;}”][vc_custom_heading text=”They can also help users navigate menus and applications. Their primary mission is to answer customer calls, respond to their requests through relevant platforms and create level 2 support tickets.” font_container=”tag:p|text_align:left|color:%23000000″ use_theme_fonts=”yes” css=”.vc_custom_1626558674868{margin-top: 20px !important;margin-bottom: 0px !important;}”][vc_custom_heading text=”For instance, a level 1 support case is when a customer needs assistance installing a new solution such as Microsoft Office.” font_container=”tag:p|text_align:left|color:%23000000″ use_theme_fonts=”yes” css=”.vc_custom_1626558699181{margin-top: 20px !important;margin-bottom: 0px !important;}”][vc_custom_heading text=”End-user support agents provide this service by helping the customer with the setup and installation process, ensuring all the necessary configurations.” font_container=”tag:p|text_align:left|color:%23000000″ use_theme_fonts=”yes” css=”.vc_custom_1626558724187{margin-top: 20px !important;margin-bottom: 0px !important;}”][\/vc_column][\/vc_row][vc_row full_width=”stretch_row_content” equal_height=”yes” content_placement=”middle” parallax=”content-moving” css=”.vc_custom_1626559004962{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;background-color: #f6f7f8 !important;background-position: 0 0;background-repeat: no-repeat !important;}”][vc_column css=”.vc_custom_1618916455669{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 300px !important;padding-right: 0px !important;padding-bottom: 440px !important;padding-left: 0px !important;background-image: url(https:\/\/www.digitalcook.ch\/en\/wp-content\/uploads\/2021\/01\/Les-services-de-votre-SSII-a-Strasbourg-1.webp?id=9716) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}” offset=”vc_col-lg-6 vc_col-md-6 vc_col-xs-12″][\/vc_column][vc_column css=”.vc_custom_1626558997953{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 90px !important;padding-right: 75px !important;padding-bottom: 90px !important;padding-left: 75px !important;}” offset=”vc_col-lg-6 vc_col-md-6 vc_col-xs-12″][vc_custom_heading text=”Level 2 Support” font_container=”tag:h3|font_size:25px|text_align:left|line_height:45px” use_theme_fonts=”yes” css=”.vc_custom_1626558861689{margin-top: 15px !important;margin-bottom: 0px !important;}” el_class=”letter-spacing-0″][vc_custom_heading text=”Level 2 end-user support mainly deals with in-depth troubleshooting and backend analysis. The support team at level 2 reviews the work order from level 1 support.” font_container=”tag:p|text_align:left|color:%23000000″ use_theme_fonts=”yes” css=”.vc_custom_1626558875561{margin-top: 20px !important;margin-bottom: 0px !important;}”][vc_custom_heading text=”They determine the support provided, the type of incident reported, and the duration of the level 1 assistance. Afterward, the level 2 specialist communicates with the end-user for an in-depth analysis of the incident.” font_container=”tag:p|text_align:left|color:%23000000″ use_theme_fonts=”yes” css=”.vc_custom_1626558889536{margin-top: 20px !important;margin-bottom: 0px !important;}”][vc_custom_heading text=”After analyzing the problem, the specialist tries to provide a solution.” font_container=”tag:p|text_align:left|color:%23000000″ use_theme_fonts=”yes” css=”.vc_custom_1626558904966{margin-top: 20px !important;margin-bottom: 0px !important;}”][vc_custom_heading text=”Although they’re not directly involved in creating hardware or software products, level 2 support technicians dispose of a deep understanding and knowledge of the enterprise’s products.” font_container=”tag:p|text_align:left|color:%23000000″ use_theme_fonts=”yes” css=”.vc_custom_1626558925347{margin-top: 20px !important;margin-bottom: 0px !important;}”][vc_custom_heading text=”Their extensive experience in maintenance and troubleshooting and in using the company’s products enables them to solve most incidents at second-level support.” font_container=”tag:p|text_align:left|color:%23000000″ use_theme_fonts=”yes” css=”.vc_custom_1626558960218{margin-top: 20px !important;margin-bottom: 0px !important;}”][vc_custom_heading text=”Level 2 technicians have access to the company’s data and information and in-depth training for dealing with these types of issues.” font_container=”tag:p|text_align:left|color:%23000000″ use_theme_fonts=”yes” css=”.vc_custom_1626558972481{margin-top: 20px !important;margin-bottom: 0px !important;}”][vc_custom_heading text=”There are cases where a solution cannot be delivered in level 2 support. In this case, the incident moves up to level 3 end-user support.” font_container=”tag:p|text_align:left|color:%23000000″ use_theme_fonts=”yes” css=”.vc_custom_1626558989781{margin-top: 20px !important;margin-bottom: 0px !important;}”][\/vc_column][\/vc_row][vc_row full_width=”stretch_row_content” equal_height=”yes” content_placement=”middle” parallax=”content-moving” css=”.vc_custom_1626559365956{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;background-color: #f6f7f8 !important;background-position: 0 0;background-repeat: no-repeat !important;}”][vc_column css=”.vc_custom_1623053449069{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 200px !important;padding-right: 0px !important;padding-bottom: 180px !important;padding-left: 0px !important;background-image: url(https:\/\/www.digitalcook.ch\/en\/wp-content\/uploads\/2021\/01\/it_support.jpg?id=9616) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}” offset=”vc_col-lg-6 vc_col-md-6 vc_col-xs-12″ el_class=”vc_col-sm-push-6″][\/vc_column][vc_column css=”.vc_custom_1626559359619{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 90px !important;padding-right: 75px !important;padding-bottom: 90px !important;padding-left: 75px !important;}” offset=”vc_col-lg-6 vc_col-md-6 vc_col-xs-12″ el_class=”vc_col-sm-pull-6″][vc_custom_heading text=”Level 3 Support” font_container=”tag:h3|font_size:25px|text_align:left|line_height:45px” use_theme_fonts=”yes” css=”.vc_custom_1626559284549{margin-top: 15px !important;margin-bottom: 0px !important;}” el_class=”letter-spacing-0″][vc_custom_heading text=”Level 3 support consists of Subject Matter Experts or SMEs. Subject Matter Experts have access to the highest level of the organization’s product data and information.” font_container=”tag:p|text_align:left|color:%23000000″ use_theme_fonts=”yes” css=”.vc_custom_1626559317030{margin-top: 20px !important;margin-bottom: 0px !important;}”][vc_custom_heading text=”These experts can be architects, creators, or engineers. They cover various technical problems and provide solutions to multiple kinds of incidents.” font_container=”tag:p|text_align:left|color:%23000000″ use_theme_fonts=”yes” css=”.vc_custom_1626559330343{margin-top: 20px !important;margin-bottom: 0px !important;}”][vc_custom_heading text=”The course of action for level 3 end-user support is finding a root cause of the incident by addressing code and product design.” font_container=”tag:p|text_align:left|color:%23000000″ use_theme_fonts=”yes” css=”.vc_custom_1626559341230{margin-top: 20px !important;margin-bottom: 0px !important;}”][vc_custom_heading text=”The incident is then raised within the organization to alter the product in question, and the solution is passed down to level 1 or 2 support.” font_container=”tag:p|text_align:left|color:%23000000″ use_theme_fonts=”yes” css=”.vc_custom_1626559351019{margin-top: 20px !important;margin-bottom: 0px !important;}”][\/vc_column][\/vc_row][vc_row full_width=”stretch_row_content” equal_height=”yes” content_placement=”middle” parallax=”content-moving” css=”.vc_custom_1626559555242{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;background-color: #f6f7f8 !important;background-position: 0 0;background-repeat: no-repeat !important;}”][vc_column css=”.vc_custom_1623053737530{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 300px !important;padding-right: 0px !important;padding-bottom: 350px !important;padding-left: 0px !important;background-image: url(https:\/\/www.digitalcook.ch\/en\/wp-content\/uploads\/2021\/06\/application-modernization-2.webp?id=12174) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}” offset=”vc_col-lg-6 vc_col-md-6 vc_col-xs-12″][\/vc_column][vc_column css=”.vc_custom_1626559549593{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 90px !important;padding-right: 75px !important;padding-bottom: 90px !important;padding-left: 75px !important;}” offset=”vc_col-lg-6 vc_col-md-6 vc_col-xs-12″][vc_custom_heading text=”DigitalCook Switzerland’s End-user Support Approach” font_container=”tag:h2|font_size:35px|text_align:left|line_height:35px” use_theme_fonts=”yes” css=”.vc_custom_1626559467864{margin-top: 20px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}”][vc_custom_heading text=”It is critical for any organization to guarantee operation continuity and streamlined workflow. When the workflow is affected, it can deeply impact the employees’ productivity, overall business performance, and reputation.” font_container=”tag:p|text_align:left|color:%23000000″ use_theme_fonts=”yes” css=”.vc_custom_1626559481317{margin-top: 20px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}”][vc_custom_heading text=”It is essential to dispose of a reliable and trusted team that you can count on in technical problems.” font_container=”tag:p|text_align:left|color:%23000000″ use_theme_fonts=”yes” css=”.vc_custom_1626559494019{margin-top: 20px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}”][vc_custom_heading text=”At DigitalCook Switzerland, effective end-user support is at the core of our services. We have level 1, 2, and 3 experts at your disposal. Our mission is to help you achieve a positive user experience and customer satisfaction.” font_container=”tag:p|text_align:left|color:%23000000″ use_theme_fonts=”yes” css=”.vc_custom_1626559503878{margin-top: 20px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}”][vc_custom_heading text=”DigitalCook Switzerland experts have deep expertise and intensive knowledge in IT support.” font_container=”tag:p|text_align:left|color:%23000000″ use_theme_fonts=”yes” css=”.vc_custom_1626559514355{margin-top: 20px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}”][vc_custom_heading text=”As a result, they will guarantee that any incidents you encounter are fixed efficiently and promptly.” font_container=”tag:p|text_align:left|color:%23000000″ use_theme_fonts=”yes” css=”.vc_custom_1626559523450{margin-top: 20px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}”][vc_custom_heading text=”Rely on DigitalCook Switzerland’s solid team to provide you with the needed support anytime and anywhere.” font_container=”tag:p|text_align:left|color:%23000000″ use_theme_fonts=”yes” css=”.vc_custom_1626559532412{margin-top: 20px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}”][\/vc_column][\/vc_row]<\/p>\n","protected":false},"excerpt":{"rendered":"

[vc_section full_width=”stretch_row” css=”.vc_custom_1610534080008{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 80px !important;padding-bottom: 110px !important;background-color: #f8f8f8 !important;}” el_class=”overflow-visible”][vc_row][vc_column css_animation=”bottom-to-top”][vc_custom_heading text=”End-User Support: Streamline Your Operations and Prevent Downtime” font_container=”tag:h1|font_size:40px|text_align:center|color:%231f306e|line_height:48px” use_theme_fonts=”yes” el_class=”heading-h1 letter-spacing-0″][vc_column_text css=”.vc_custom_1626694734518{margin-top: 20px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}”] End-user support is an assistance system for product users. For every business, it is essential to guarantee continuous workflow […]<\/p>\n","protected":false},"author":1,"featured_media":8922,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":[],"yoast_head":"\nEnd-User Support: Streamline Your Operations and Prevent Downtime<\/title>\n<meta name=\"description\" content=\"End-User Support: Streamline Your Operations and Prevent Downtime. Rely on DigitalCook's solid team to provide you with the needed support\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.digitalcook.ch\/en\/end-user-support-streamline-your-operations-and-prevent-downtime\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"End-User Support: Streamline Your Operations and Prevent Downtime\" \/>\n<meta property=\"og:description\" content=\"End-User Support: Streamline Your Operations and Prevent Downtime. Rely on DigitalCook's solid team to provide you with the needed support\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.digitalcook.ch\/en\/end-user-support-streamline-your-operations-and-prevent-downtime\/\" \/>\n<meta property=\"og:site_name\" content=\"DigitalCook Switzerland\" \/>\n<meta property=\"article:modified_time\" content=\"2021-07-23T15:08:09+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.digitalcook.ch\/en\/wp-content\/uploads\/2020\/11\/bandeau_qui_sommes_nous_comp.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"2000\" \/>\n\t<meta property=\"og:image:height\" content=\"315\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Dur\u00e9e de lecture estim\u00e9e\" \/>\n\t<meta name=\"twitter:data1\" content=\"9 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.digitalcook.ch\/en\/#website\",\"url\":\"https:\/\/www.digitalcook.ch\/en\/\",\"name\":\"DigitalCook Switzerland\",\"description\":\"\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.digitalcook.ch\/en\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"fr-FR\"},{\"@type\":\"ImageObject\",\"@id\":\"https:\/\/www.digitalcook.ch\/en\/end-user-support-streamline-your-operations-and-prevent-downtime\/#primaryimage\",\"inLanguage\":\"fr-FR\",\"url\":\"https:\/\/www.digitalcook.ch\/en\/wp-content\/uploads\/2020\/11\/bandeau_qui_sommes_nous_comp.jpg\",\"contentUrl\":\"https:\/\/www.digitalcook.ch\/en\/wp-content\/uploads\/2020\/11\/bandeau_qui_sommes_nous_comp.jpg\",\"width\":2000,\"height\":315,\"caption\":\"bandeau_qui_sommes_nous_comp\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.digitalcook.ch\/en\/end-user-support-streamline-your-operations-and-prevent-downtime\/#webpage\",\"url\":\"https:\/\/www.digitalcook.ch\/en\/end-user-support-streamline-your-operations-and-prevent-downtime\/\",\"name\":\"End-User Support: Streamline Your Operations and Prevent Downtime\",\"isPartOf\":{\"@id\":\"https:\/\/www.digitalcook.ch\/en\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/www.digitalcook.ch\/en\/end-user-support-streamline-your-operations-and-prevent-downtime\/#primaryimage\"},\"datePublished\":\"2021-04-20T10:45:20+00:00\",\"dateModified\":\"2021-07-23T15:08:09+00:00\",\"description\":\"End-User Support: Streamline Your Operations and Prevent Downtime. Rely on DigitalCook's solid team to provide you with the needed support\",\"breadcrumb\":{\"@id\":\"https:\/\/www.digitalcook.ch\/en\/end-user-support-streamline-your-operations-and-prevent-downtime\/#breadcrumb\"},\"inLanguage\":\"fr-FR\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.digitalcook.ch\/en\/end-user-support-streamline-your-operations-and-prevent-downtime\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.digitalcook.ch\/en\/end-user-support-streamline-your-operations-and-prevent-downtime\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Accueil\",\"item\":\"https:\/\/www.digitalcook.ch\/en\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"End User Support\"}]}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"End-User Support: Streamline Your Operations and Prevent Downtime","description":"End-User Support: Streamline Your Operations and Prevent Downtime. Rely on DigitalCook's solid team to provide you with the needed support","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.digitalcook.ch\/en\/end-user-support-streamline-your-operations-and-prevent-downtime\/","og_locale":"fr_FR","og_type":"article","og_title":"End-User Support: Streamline Your Operations and Prevent Downtime","og_description":"End-User Support: Streamline Your Operations and Prevent Downtime. Rely on DigitalCook's solid team to provide you with the needed support","og_url":"https:\/\/www.digitalcook.ch\/en\/end-user-support-streamline-your-operations-and-prevent-downtime\/","og_site_name":"DigitalCook Switzerland","article_modified_time":"2021-07-23T15:08:09+00:00","og_image":[{"width":2000,"height":315,"url":"https:\/\/www.digitalcook.ch\/en\/wp-content\/uploads\/2020\/11\/bandeau_qui_sommes_nous_comp.jpg","type":"image\/jpeg"}],"twitter_card":"summary_large_image","twitter_misc":{"Dur\u00e9e de lecture estim\u00e9e":"9 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebSite","@id":"https:\/\/www.digitalcook.ch\/en\/#website","url":"https:\/\/www.digitalcook.ch\/en\/","name":"DigitalCook Switzerland","description":"","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.digitalcook.ch\/en\/?s={search_term_string}"},"query-input":"required name=search_term_string"}],"inLanguage":"fr-FR"},{"@type":"ImageObject","@id":"https:\/\/www.digitalcook.ch\/en\/end-user-support-streamline-your-operations-and-prevent-downtime\/#primaryimage","inLanguage":"fr-FR","url":"https:\/\/www.digitalcook.ch\/en\/wp-content\/uploads\/2020\/11\/bandeau_qui_sommes_nous_comp.jpg","contentUrl":"https:\/\/www.digitalcook.ch\/en\/wp-content\/uploads\/2020\/11\/bandeau_qui_sommes_nous_comp.jpg","width":2000,"height":315,"caption":"bandeau_qui_sommes_nous_comp"},{"@type":"WebPage","@id":"https:\/\/www.digitalcook.ch\/en\/end-user-support-streamline-your-operations-and-prevent-downtime\/#webpage","url":"https:\/\/www.digitalcook.ch\/en\/end-user-support-streamline-your-operations-and-prevent-downtime\/","name":"End-User Support: Streamline Your Operations and Prevent Downtime","isPartOf":{"@id":"https:\/\/www.digitalcook.ch\/en\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.digitalcook.ch\/en\/end-user-support-streamline-your-operations-and-prevent-downtime\/#primaryimage"},"datePublished":"2021-04-20T10:45:20+00:00","dateModified":"2021-07-23T15:08:09+00:00","description":"End-User Support: Streamline Your Operations and Prevent Downtime. Rely on DigitalCook's solid team to provide you with the needed support","breadcrumb":{"@id":"https:\/\/www.digitalcook.ch\/en\/end-user-support-streamline-your-operations-and-prevent-downtime\/#breadcrumb"},"inLanguage":"fr-FR","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.digitalcook.ch\/en\/end-user-support-streamline-your-operations-and-prevent-downtime\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/www.digitalcook.ch\/en\/end-user-support-streamline-your-operations-and-prevent-downtime\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Accueil","item":"https:\/\/www.digitalcook.ch\/en\/"},{"@type":"ListItem","position":2,"name":"End User Support"}]}]}},"_links":{"self":[{"href":"https:\/\/www.digitalcook.ch\/en\/wp-json\/wp\/v2\/pages\/11682"}],"collection":[{"href":"https:\/\/www.digitalcook.ch\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.digitalcook.ch\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.digitalcook.ch\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.digitalcook.ch\/en\/wp-json\/wp\/v2\/comments?post=11682"}],"version-history":[{"count":9,"href":"https:\/\/www.digitalcook.ch\/en\/wp-json\/wp\/v2\/pages\/11682\/revisions"}],"predecessor-version":[{"id":12485,"href":"https:\/\/www.digitalcook.ch\/en\/wp-json\/wp\/v2\/pages\/11682\/revisions\/12485"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.digitalcook.ch\/en\/wp-json\/wp\/v2\/media\/8922"}],"wp:attachment":[{"href":"https:\/\/www.digitalcook.ch\/en\/wp-json\/wp\/v2\/media?parent=11682"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}