[vc_section full_width=”stretch_row” css=”.vc_custom_1610534080008{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 80px !important;padding-bottom: 110px !important;background-color: #f8f8f8 !important;}” el_class=”overflow-visible”][vc_row][vc_column css_animation=”bottom-to-top”][vc_custom_heading text=”Digitalcook Switzerland:
\nOptimal service desk quality for your IT users” font_container=”tag:h1|font_size:40px|text_align:center|color:%231f306e|line_height:48px” use_theme_fonts=”yes” el_class=”heading-h1 letter-spacing-0″][vc_column_text css=”.vc_custom_1626693813321{margin-top: 20px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}”]<\/p>\n
Digitalcook assists you in identifying and resolving any problems with your IT infrastructure, as well as minimizing the costs associated with office downtime.<\/span><\/p>\n <\/p>\n We provide you with the assistance of our Service Desk services, which is a single multichannel point of touch with our highly dedicated and well-trained IT specialists.<\/span><\/p>\n <\/p>\n The service desk was built to have the best engineering and business service and the best customer experience possible. It ensures complete cost transparency in our activities. [\/vc_column_text][vc_column_text css=”.vc_custom_1626693823054{margin-top: 20px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}”]<\/p>\n Our Service Desk specialists are real experts, offering full assistance for end-users 24\/7. They are responsible for ticket processing, monitoring, and constructive contact with clients. <\/p>\n An IT Service Desk serves to assist as the primary contact for customers and an IT organization. For day-to-day operations, the service desk serves as the sole point of touch (SPOC) between the service provider and customers.<\/span><\/p>\n <\/p>\n An IT service desk’s primary function is to serve as the point of contact for tracking issues and user requests. It acts as a channel for coordination between other service management functions and the user community. <\/p>\n In addition to these key roles, the service desk is also involved in administering third-party maintenance services. It serves to manage software licenses and help with problem resolution.<\/span><\/p>\n [\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_row full_width=”stretch_row_content” equal_height=”yes” content_placement=”middle” parallax=”content-moving” css=”.vc_custom_1626395114262{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;background-color: #f6f7f8 !important;background-position: 0 0;background-repeat: no-repeat !important;}”][vc_column css=”.vc_custom_1626694038123{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 300px !important;padding-right: 0px !important;padding-bottom: 339px !important;padding-left: 0px !important;background-image: url(https:\/\/www.digitalcook.ch\/en\/wp-content\/uploads\/2021\/06\/problem-resolution.webp?id=12228) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}” offset=”vc_col-lg-6 vc_col-md-6 vc_col-xs-12″ el_class=”vc_col-sm-push-6″][\/vc_column][vc_column css=”.vc_custom_1617008077400{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 90px !important;padding-right: 75px !important;padding-bottom: 90px !important;padding-left: 75px !important;}” offset=”vc_col-lg-6 vc_col-md-6 vc_col-xs-12″ el_class=”vc_col-sm-pull-6″][vc_custom_heading text=”Digitalcook service desk solutions: Deliver an Engaging Digital Experience to your Workforce” font_container=”tag:h2|font_size:35px|text_align:left|line_height:45px” use_theme_fonts=”yes” css=”.vc_custom_1626395049851{margin-top: 15px !important;margin-bottom: 0px !important;}” el_class=”letter-spacing-0″][vc_custom_heading text=”At Digitalcook, we provide IT service desk solutions to assist companies in delivering a superior user experience by offering fast and secure IT services.” font_container=”tag:p|text_align:left|color:%23000000″ use_theme_fonts=”yes” css=”.vc_custom_1626395064254{margin-top: 20px !important;margin-bottom: 0px !important;}”][vc_custom_heading text=”This involves an analytics platform that generates data from usage patterns and user reviews to boost performance growth and digital transformation initiatives.” font_container=”tag:p|text_align:left|color:%23000000″ use_theme_fonts=”yes” css=”.vc_custom_1626395072932{margin-top: 20px !important;margin-bottom: 0px !important;}”][vc_custom_heading text=”A robust IT service desk solution will assist your business in simplifying and automating service requests.” font_container=”tag:p|text_align:left|color:%23000000″ use_theme_fonts=”yes” css=”.vc_custom_1626395087934{margin-top: 20px !important;margin-bottom: 0px !important;}”][vc_custom_heading text=”It also decreases staff burden while providing the workforce with an outstanding customer experience.” font_container=”tag:p|text_align:left|color:%23000000″ use_theme_fonts=”yes” css=”.vc_custom_1626395097416{margin-top: 20px !important;margin-bottom: 0px !important;}”][\/vc_column][\/vc_row][vc_row full_width=”stretch_row_content” equal_height=”yes” content_placement=”middle” parallax=”content-moving” css=”.vc_custom_1626395249757{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;background-color: #f6f7f8 !important;background-position: 0 0;background-repeat: no-repeat !important;}”][vc_column css=”.vc_custom_1626694435308{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 300px !important;padding-right: 0px !important;padding-bottom: 350px !important;padding-left: 0px !important;background-image: url(https:\/\/www.digitalcook.ch\/en\/wp-content\/uploads\/2021\/04\/support-24-7.webp?id=11173) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}” offset=”vc_col-lg-6 vc_col-md-6 vc_col-xs-12″ el_class=”order-two”][\/vc_column][vc_column css=”.vc_custom_1528345038629{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 90px !important;padding-right: 75px !important;padding-bottom: 90px !important;padding-left: 75px !important;}” offset=”vc_col-lg-6 vc_col-md-6 vc_col-xs-12″][vc_custom_heading text=”Automate IT tasks and workflows with service desk solutions” font_container=”tag:h3|font_size:25px|text_align:left|line_height:45px” use_theme_fonts=”yes” css=”.vc_custom_1626395138965{margin-top: 15px !important;margin-bottom: 0px !important;}” el_class=”letter-spacing-0″][vc_custom_heading text=”End-user experience monitoring (EUEM)” font_container=”tag:h4|font_size:22px|text_align:left|line_height:45px” use_theme_fonts=”yes” css=”.vc_custom_1626395170383{margin-top: 15px !important;margin-bottom: 0px !important;}” el_class=”letter-spacing-0″][vc_custom_heading text=”End-User Experience Monitoring allows teams to monitor system performance from the perspective of the end-user.” font_container=”tag:p|text_align:left|color:%23000000″ use_theme_fonts=”yes” css=”.vc_custom_1626395195796{margin-top: 20px !important;margin-bottom: 0px !important;}”][vc_custom_heading text=”EUEM services do not only involve monitoring user activity but also how the delivery of the service impacts the user experience.” font_container=”tag:p|text_align:left|color:%23000000″ use_theme_fonts=”yes” css=”.vc_custom_1626395207454{margin-top: 20px !important;margin-bottom: 0px !important;}”][vc_custom_heading text=”It enables IT specialists to provide a better customer experience and resolve problems more efficiently” font_container=”tag:p|text_align:left|color:%23000000″ use_theme_fonts=”yes” css=”.vc_custom_1626395215430{margin-top: 20px !important;margin-bottom: 0px !important;}”][vc_custom_heading text=”Track end-user touchpoints in real-time to proactively identify problems in IT infrastructure. Use in-built analytics to review data, determine the root cause, and take appropriate steps. Thus, eliminating reliance on helpdesk agents.” font_container=”tag:p|text_align:left|color:%23000000″ use_theme_fonts=”yes” css=”.vc_custom_1626395224071{margin-top: 20px !important;margin-bottom: 0px !important;}”][\/vc_column][\/vc_row][vc_row full_width=”stretch_row_content” equal_height=”yes” content_placement=”middle” parallax=”content-moving” css=”.vc_custom_1626395373925{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;background-color: #f6f7f8 !important;background-position: 0 0;background-repeat: no-repeat !important;}”][vc_column css=”.vc_custom_1618919445118{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 300px !important;padding-right: 0px !important;padding-bottom: 330px !important;padding-left: 0px !important;background-image: url(https:\/\/www.digitalcook.ch\/en\/wp-content\/uploads\/2020\/11\/parcous_pro_comp.jpg?id=9106) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}” offset=”vc_col-lg-6 vc_col-md-6 vc_col-xs-12″ el_class=”vc_col-sm-push-6″][\/vc_column][vc_column css=”.vc_custom_1626395369267{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 90px !important;padding-right: 75px !important;padding-bottom: 90px !important;padding-left: 75px !important;}” offset=”vc_col-lg-6 vc_col-md-6 vc_col-xs-12″ el_class=”vc_col-sm-pull-6″][vc_custom_heading text=”AI-Enabled Digital Assistant” font_container=”tag:h4|font_size:22px|text_align:left|line_height:45px” use_theme_fonts=”yes” css=”.vc_custom_1626395269053{margin-top: 15px !important;margin-bottom: 0px !important;}” el_class=”letter-spacing-0″][vc_custom_heading text=”Artificial intelligence-powered digital assistants are automated systems. They may employ specialized hardware, such as an intelligent speaker. After taking the user’s instructions or questions, they gather information and carry out a task.” font_container=”tag:p|text_align:left|color:%23000000″ use_theme_fonts=”yes” css=”.vc_custom_1626395276846{margin-top: 20px !important;margin-bottom: 0px !important;}”][vc_custom_heading text=”Using an AI and natural language processing (NLP) engine, provide a personalized interface to end-users.” font_container=”tag:p|text_align:left|color:%23000000″ use_theme_fonts=”yes” css=”.vc_custom_1626395285997{margin-top: 20px !important;margin-bottom: 0px !important;}”][vc_custom_heading text=”Hence, speeding issue resolution. Reduce the number of calls to the service desk by automating troubleshooting with routine requests such as password reset, status checks, and accessing hardware and device catalogs.” font_container=”tag:p|text_align:left|color:%23000000″ use_theme_fonts=”yes” css=”.vc_custom_1626395319461{margin-top: 20px !important;margin-bottom: 0px !important;}”][vc_custom_heading text=”Domain and technical expertise” font_container=”tag:h4|font_size:22px|text_align:left|line_height:45px” use_theme_fonts=”yes” css=”.vc_custom_1626395336515{margin-top: 15px !important;margin-bottom: 0px !important;}” el_class=”letter-spacing-0″][vc_custom_heading text=”Our teams’ reliability enables them to deal with complex workloads. They can disseminate ITIIL best practices and gain from customized systems across the entire service desk scope.” font_container=”tag:p|text_align:left|color:%23000000″ use_theme_fonts=”yes” css=”.vc_custom_1626395348454{margin-top: 20px !important;margin-bottom: 0px !important;}”][vc_custom_heading text=”Improve the quality of the service desk and ensure IT compliance with the business policy with the help of professional industry experts.” font_container=”tag:p|text_align:left|color:%23000000″ use_theme_fonts=”yes” css=”.vc_custom_1626395360111{margin-top: 20px !important;margin-bottom: 0px !important;}”][vc_custom_heading text=”Customized services” font_container=”tag:h4|font_size:22px|text_align:left|line_height:45px” use_theme_fonts=”yes” css=”.vc_custom_1626395392450{margin-top: 15px !important;margin-bottom: 0px !important;}” el_class=”letter-spacing-0″][vc_custom_heading text=”We provide integrated solutions for customer-services tools. Based on our experience, we will pick the right toolset to meet your requirements. We can also make technical and process improvements that would lead to significant benefits.” font_container=”tag:p|text_align:left|color:%23000000″ use_theme_fonts=”yes” css=”.vc_custom_1626396061749{margin-top: 20px !important;margin-bottom: 0px !important;}”][\/vc_column][\/vc_row][vc_row full_width=”stretch_row_content” equal_height=”yes” content_placement=”middle” parallax=”content-moving” css=”.vc_custom_1626395614690{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;background-color: #f6f7f8 !important;background-position: 0 0;background-repeat: no-repeat !important;}”][vc_column css=”.vc_custom_1623052271436{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 300px !important;padding-right: 0px !important;padding-bottom: 320px !important;padding-left: 0px !important;background-image: url(https:\/\/www.digitalcook.ch\/en\/wp-content\/uploads\/2021\/06\/Listening-To-Our-Customers-Requests.webp?id=12051) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}” offset=”vc_col-lg-6 vc_col-md-6 vc_col-xs-12″][\/vc_column][vc_column css=”.vc_custom_1626395610424{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 90px !important;padding-right: 75px !important;padding-bottom: 90px !important;padding-left: 75px !important;}” offset=”vc_col-lg-6 vc_col-md-6 vc_col-xs-12″][vc_custom_heading text=”Our service desk solutions\u2019 added value” font_container=”tag:h2|font_size:35px|text_align:left|line_height:45px” use_theme_fonts=”yes” css=”.vc_custom_1626395470950{margin-top: 15px !important;margin-bottom: 0px !important;}” el_class=”letter-spacing-0″][vc_custom_heading text=”Smart Technology to Improve Efficiency” font_container=”tag:h3|font_size:25px|text_align:left|line_height:45px” use_theme_fonts=”yes” css=”.vc_custom_1626395485217{margin-top: 15px !important;margin-bottom: 0px !important;}” el_class=”letter-spacing-0″][vc_custom_heading text=”With innovative technology integrated into the service desk, the IT staff will prioritize their attention on core operational needs rather than time-consuming tasks.” font_container=”tag:p|text_align:left|color:%23000000″ use_theme_fonts=”yes” css=”.vc_custom_1626395496507{margin-top: 20px !important;margin-bottom: 0px !important;}”][vc_custom_heading text=”Automated ticket routing, AI-powered intelligent recommendations, and machine learning technologies contribute to the IT service desk’s ability to provide services quickly and reliably around the company.” font_container=”tag:p|text_align:left|color:%23000000″ use_theme_fonts=”yes” css=”.vc_custom_1626395509854{margin-top: 20px !important;margin-bottom: 0px !important;}”][vc_custom_heading text=”Positive user engagement” font_container=”tag:h3|font_size:25px|text_align:left|line_height:45px” use_theme_fonts=”yes” css=”.vc_custom_1626395530419{margin-top: 15px !important;margin-bottom: 0px !important;}” el_class=”letter-spacing-0″][vc_custom_heading text=”Modern IT service desk technologies allow companies to have a more positive user experience through integrated service management capabilities. It is the best way to start enhancing user engagement. Users can have easy access to the services they need.” font_container=”tag:p|text_align:left|color:%23000000″ use_theme_fonts=”yes” css=”.vc_custom_1626395538313{margin-top: 20px !important;margin-bottom: 0px !important;}”][vc_custom_heading text=”Lower running expenses” font_container=”tag:h3|font_size:25px|text_align:left|line_height:45px” use_theme_fonts=”yes” css=”.vc_custom_1626395559363{margin-top: 15px !important;margin-bottom: 0px !important;}” el_class=”letter-spacing-0″][vc_custom_heading text=”As a result of the decrease in daily ticket load and optimal usage of IT teams, you will be able to rationalize your headcount. Hence, enjoy a reduced total cost of ownership.” font_container=”tag:p|text_align:left|color:%23000000″ use_theme_fonts=”yes” css=”.vc_custom_1626395568308{margin-top: 20px !important;margin-bottom: 0px !important;}”][\/vc_column][\/vc_row][vc_row full_width=”stretch_row_content” equal_height=”yes” content_placement=”middle” parallax=”content-moving” css=”.vc_custom_1626396173442{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;background-color: #f6f7f8 !important;background-position: 0 0;background-repeat: no-repeat !important;}”][vc_column css=”.vc_custom_1623052435162{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 150px !important;padding-right: 0px !important;padding-bottom: 150px !important;padding-left: 0px !important;background-image: url(https:\/\/www.digitalcook.ch\/en\/wp-content\/uploads\/2021\/06\/ave-money-on-technology.webp?id=12231) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}” offset=”vc_col-lg-6 vc_col-md-6 vc_col-xs-12″ el_class=”vc_col-sm-push-6″][\/vc_column][vc_column css=”.vc_custom_1626396169148{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 90px !important;padding-right: 75px !important;padding-bottom: 90px !important;padding-left: 75px !important;}” offset=”vc_col-lg-6 vc_col-md-6 vc_col-xs-12″ el_class=”vc_col-sm-pull-6″][vc_custom_heading text=”Why Service Desk is Essential” font_container=”tag:h2|font_size:35px|text_align:left|line_height:35px” use_theme_fonts=”yes” css=”.vc_custom_1626395625233{margin-top: 15px !important;margin-bottom: 0px !important;}” el_class=”letter-spacing-0″][vc_column_text css=”.vc_custom_1626395686874{margin-top: 20px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}”]<\/p>\n [\/vc_column_text][\/vc_column][\/vc_row][vc_section full_width=”stretch_row” css=”.vc_custom_1610534080008{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 80px !important;padding-bottom: 110px !important;background-color: #f8f8f8 !important;}” el_class=”overflow-visible”][vc_row][vc_column css_animation=”bottom-to-top”][vc_custom_heading text=”Let\u2019s get started ! Let\u2019s talk about your project<\/p><\/div><\/div><\/div>\r\r\r\r
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\nRequest a call back from our experts now” font_container=”tag:h3|font_size:25px|text_align:center|color:%231f306e|line_height:35px” use_theme_fonts=”yes” el_class=”heading-h1 letter-spacing-0″][vc_row_inner equal_height=”yes” css=”.vc_custom_1611430365279{margin-top: 40px !important;}”][vc_column_inner width=”1\/2″ css=”.vc_custom_1611430122759{margin-bottom: 40px !important;}”]\r\r