ServiceNow Platform:
Automate and Accelerate Workload
ServiceNow is a platform that was created in 2004. Its main office is in Santa Clara, California, in the United States. It is a platform that provides cloud-based solutions for enterprises.
There is a wide range of available solutions that aim to define, structure, automate, and manage services. Service management solutions include incident management, problem management, change management, request management, and cost management.
Furthermore, ServiceNow provides other service management solutions such as IT, facilities, HR, service catalogs, and field service management solutions.
ServiceNow also offers IT operations management solutions such as service mapping, delivery, and assurance solutions.
In addition, it offers business management solutions that include project portfolio suite, financial management, performance analytics, and vendor performance management.
Moreover, its solutions involve governance, risk, and compliance management solutions.
ServiceNow has a diversified set of services that cover application development services and customer support services.
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The ServiceNow Platform’s Distinguished Products
ServiceNow has three essential facets: The Nonstop Cloud, the Now Platform, and the Cloud services.
The Nonstop Cloud
The Nonstop Cloud refers to ServiceNow’s Cloud infrastructure. It is active and available 24/7 for customers. With the Nonstop Cloud Platform, client instances can not be taken down for any reason.
In addition, it offers customization and upgrades services so customers can tailor ServiceNow cloud services to fit their business’s specific needs.
The Nonstop Cloud Platform is highly secure and compliant with global regulations.
Additionally, the Nonstop Cloud Platform is highly scalable; it offers customer instance redundancy within data centers in all locations.
The Now Platform
The Now Platform is an unconventional solution that utilizes original capabilities and reusable elements of the ServiceNow platform.
The Now Platform is based on a single data model to ensure that there are no data silos. It is used for building advanced and accelerated applications. Each element runs directly on the Now Platform.
The Now Platform boosts proactive service through its Real-time notifications and service catalogs.
It structures and organizes workflow since work can easily be assigned, managed, and prioritized by several groups and within different departments.
The Now Platform offers various ServiceNow web services. The following list includes some of them:
- Workflow management
- Framework for automated testing
- Configuring the management database
- Knowledge Base management
- Edge encryption
- An engine that enables intelligent automation
- Performance analytics and reporting
- Service catalog and creator
- Subscription organization and management
There are other tools and technologies available through the Now platform. They offer ServiceNow users further customization and management features.
ServiceNow Cloud Services
The Cloud services make up a fundamental aspect of the ServiceNow platform. There can be grouped into five categories: IT, HR, Customer Service, Business Apps, and Security.
Offerings for each category differ. These are the main components of each group:
ServiceNow Cloud Service: IT
There are numerous subcategories within the IT management feature. They are IT Operations Management, IT Service Management, and IT Business Management.
- IT Operations Management consists of tools such as cloud management, event management, service mapping, orchestration, and operational intelligence.
- IT Service Management contains several features, which are: Cost management, incident, and problem management, benchmarks, service catalog, service level management, survey, and assessment, change and release management, configuration management database, request management, knowledge management, asset management.
- IT Business Management encompasses a range of key business aspects such as cost transparency, performance analytics, project portfolio management, demand management, application portfolio management, resource management, financial planning and reporting, agile development, and software asset management.
ServiceNow Cloud Service: HR
The ServiceNow HR tools enable businesses to develop customized portals for the team’s usage that are tailored to your company culture. The HR tools allow the integration of HR information and all the operations related to ticket management.
Through the employee service center portal, employees can track their ticket’s progress, add it to the knowledge center, and include all the relevant information in the process.
ServiceNow HR tools can enhance user satisfaction and reduce caseloads thanks to the accessibility of the employee service center.
Additionally, they enable the assessment of relevant and updated HR information as well as communicate primary information across different groups when needed.
Customer Service
The Field Service Management tools enable the creation of integrated and proactive customer service.
It includes features such as the drag-and-drop interface that allows users to match a technician’s skills and graphic location to adequate tasks.
In addition, they can review the available inventory for better management of customer inquiries.
Customer service tools can also be connected to those in other departments, helping users with the identification and resolution of emerging issues.
As a result, costs are reduced, and customer satisfaction is guaranteed.
Business Apps
ServiceNow’s business apps streamline business applications development through the usage of agile development, testing, project tracking and management, and deployment.
This aspect encourages connectivity by unifying the development process and linking the app to other relevant activities across the platform.
Security
ServiceNow security features allow customers to fix any vulnerabilities in their systems, detect threats and prevent them.
In addition, they enable responding to incidents quickly and easily.
The ServiceNow security risk, governance, and compliance capabilities allow users to upgrade their safety and security measures across the entire platform.
DigitalCook Switzerland ServiceNow Assistance
At DigitalCook Switzerland, we offer ServiceNow assistance services. We have acquired deep knowledge and expertise of the ServiceNow platform.
As a result, we can support you with navigating through its various functionalities in the best way.
Our experts can help you with aspects such as applying branding to the platform, task management, database management, application development support, processing automation through workflow, running basic reports, and multiple other components.
At DigitalCook Switzerland, our mission is to provide you with the necessary help to enhance your performance and improve your productivity.
Entrust our specialists at DigitalCook Switzerland to assist you with conducting your operations in the most optimal way.